Terms & Conditions

When we say "ChitGuru", "Our", "Service", "Product", "The offering", "Website", "Application", "We" or "Us" we are talking about ChitGuru Services offered by CloudAngle IT Solutions Pvt Ltd.

When we say "You", "Subscriber", "Member", "Customer", "Participant", "User" etc., we are talking about an individual or entity registered with the website, with an intent to participate in or avail services offered by ChitGuru.

Service – Shall mean the service provided by ChitGuru and its Service Providers to users, including subscription to regulated chit groups, eKYC, eSignature, offline KYC, payments, payouts, chit fund activity management, and support across call, chat, email, and WhatsApp.

Service Provider – Shall mean one or more of the following: banks, NBFCs, insurance companies, payment infrastructure/gateway providers, associations, facility providers, acquiring banks, other financial institutions, card processors, franchises, etc.

Add-on Service Providers/Affiliates – Shall mean eKYC agencies, eSign intermediaries, credit records & reporting agencies, and any other third-party that has entered into an agreement with ChitGuru or a Service Provider.

eSign – Shall mean e-signatures which are legally valid in India under the Information Technology Act, 2000 and 2008.

Subscription – shall mean such services provided and available for subscription by the Company, performed either by the Company or by its third-party affiliates, in online and offline modes.

eNach/Recurring/Subscription Payments – Auto-debit mandate issued/authorized by the subscriber to auto-debit/charge the subscriber’s account at an agreed frequency.

Transaction – Shall mean a payment instruction, whether successful or not, between User/Subscriber and Service Provider/Company or equivalents.

Transaction Amount: Shall mean the total amount payable/receivable by respective payer and payee, including all taxes, charges, interest, duties, delivery costs, commissions and fees.

We will use all reasonable efforts to ensure services are available 24 hours a day, 7 days a week, with exceptions for planned downtimes, emergency updates, and any unavailability caused by circumstances beyond our control.

We may modify the functionality and features of the application/service as part of continuous improvements. We will provide reasonable advance notice wherever applicable if any material features are removed.

You agree that you will use this website only for the purpose it is intended for, and not for any other means including malpractice, gambling, money-laundering, or sale/purchase of prohibited items as per applicable laws, rules and regulations of the Government of India and respective state governments.

You agree to use ChitGuru in fair usage terms as communicated in advance by us. In your use of the Services you agree not to: (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time-share or otherwise commercially exploit the Services; (b) use the Services to process data on behalf of any third party other than authorized agents and end-users; (c) modify, adapt, or hack the Services or attempt to gain unauthorized access; (d) falsely imply any sponsorship or association with ChitGuru; (e) use the Services in any unlawful manner; (f) send unsolicited or unauthorized bulk messages; (g) store or transmit content that infringes intellectual property rights; (h) interfere with or disrupt the integrity or performance of the Services; (i) reverse engineer any software; (j) post unlawful, abusive, or discriminatory content; (k) store or transmit malicious software; (l) use automated systems in excess of reasonable human usage; (m) use inappropriate or abusive language; or (n) use the Services in violation of this Agreement.

You agree to communicate professionally and use fair language while interacting with any member, partner, or associate of ChitGuru.

Term: The time for which you have subscribed to a plan/service/product offered by the Service Provider. Some products are auto-renewable; the respective policy/agreement contains such information in detail.

Cancellation: You may or may not be able to cancel your subscription based on the nature of the subscription. Most subscription plans are eligible for cancellation but may attract penalties/charges as applicable.

Suspension: If you have subscribed to a Service but failed to make required payments, your subscription/account may be suspended until all dues, including penalties and charges, are cleared in full.

Refunds: Whenever a subscription is cancelled, you may be eligible for a refund calculated based on the amount paid till date after deducting charges, penalties, commissions, etc.

Termination: We/Service Provider reserves the right to terminate the subscription with immediate effect if a violation of this agreement is found. You agree that all claims, damages or losses arising from such termination will be borne by you. There shall be no refund of any fees under this agreement for any reason whatsoever in case of termination for violation.

We reserve the right to demand any additional documentation or hard copies with regard to subscription agreements/policies from Subscribers and/or Service Providers, as we may deem necessary from time to time.

Our intention is to provide fair service to all stakeholders. We promote goodness and encourage transparency. As a User, you agree to all rules and regulations set by ChitGuru in this regard. ChitGuru’s decision is final and binding.

You must respect the privacy of members, whether they are subscribers in ChitGuru or not. You acknowledge and agree that you have obtained prior consent from the subscriber/to-be-subscriber/guarantor before sharing their contact with ChitGuru. Any privacy violation in this regard is your responsibility.

You authorize ChitGuru and its affiliates/partners, including third-party credit agencies, to access your credit profile, assess risk, and underwrite.

You understand the eKYC Process, which includes obtaining your personally identifiable information (PII) in digital form, and authorize us along with our affiliates/third-party providers/agencies to verify the data through eKYC processes.

You acknowledge that eSignatures have the same legal status as handwritten signatures under the Information Technology Act, 2000 and 2008, and that all eSignatures signed using your Aadhaar/PAN-based OTPs are legally valid. You authorize ChitGuru to process, record and store eSignatures as long as the digital assets/documents are needed by the Company.

You understand the concept of auto-debit/subscriptions/recurring payments/eNach mandate through bank/debit card/UPI authorization. You agree to the charges involved when a mandate is not honoured and agree to obey the rules set by ChitGuru to ensure smooth processing of eNach transactions.

You agree to keep the company informed about any changes in communication details — mobile, WhatsApp, email, present or permanent address, job/occupation/business, etc. — within 15 days of such change.

You agree to bring any deviation in the chit account statement, charges, etc., to ChitGuru’s notice as early as possible but not later than 90 days.

All of your rights are protected as per the Chit Fund Act, 1982 and other relevant rules and regulations set by the Government of India from time to time.

Your profile data is owned by you. All transactional data such as subscriptions, memberships, participation details, transactions, and payments are owned by ChitGuru. Both personal data and subscription data are preserved by ChitGuru for legal, compliance and regulatory purposes. ChitGuru uses SSL encryption while transmitting data between your device and ChitGuru servers.

As per your subscription plan/policy, you may need to adhere to certain compliance norms set by the Government from time to time. You understand and agree it is your responsibility to do so.

As a goodwill gesture, we may refer third-party consultancy services to you from time to time. Whether to avail such services is at your own discretion and expense. ChitGuru does not guarantee any SLAs on such services and is neither responsible nor liable for such matters/services.

From time to time, we may make Beta Services available to you at no charge. Beta Services are intended for evaluation purposes, are not supported, and may be subject to supplemental terms. They may be discontinued at any time and may never become generally available. We will have no liability for any harm or damage arising out of or in connection with a Beta Service.

ChitGuru retains all rights, title and interest in any Intellectual Property Rights. You must not use the ChitGuru marks unless permitted by us in writing.

Under no circumstances and under no legal theory will either party, or their affiliates, officers, directors, employees, agents, service providers, suppliers or licensors, be liable to the other party for any lost profits, loss of revenue, lost sales or business, lost data, business interruption, loss of goodwill, costs of cover or replacement, or any type of indirect, incidental, special, exemplary, consequential or punitive loss or damages. Further, any liability of ChitGuru for any and all claims under this agreement shall not exceed the payment received by ChitGuru from the subscriber under this agreement for the immediate preceding one (1) month from the date such claim arises.

You agree that you have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of our employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If you learn of any violation, you will promptly notify our Legal Department at support@chitguru.in.

ChitGuru is the intellectual property of CloudAngle IT Solutions Private Limited. You are granted access to use the service/product as offered. You agree not to share any internal policies, guidelines, operational procedures, or documents shared by ChitGuru with anyone else without explicit written consent. You also agree not to disclose any business or sensitive data you may have access to under this agreement.

Given the sensitive nature of the business, product and service offered, you agree that you will not compete with ChitGuru in any manner whatsoever, including but not limited to any direct or indirect competition, consultation, advisory, or any other role that could build or grow competition to ChitGuru.

ChitGuru is offered to you as one of the subscribers to the software service. This is a non-exclusivity agreement. You agree that ChitGuru may offer this product/service to any other service providers as it may like, and you will not object to this on any ground whatsoever.

We may amend this Agreement from time to time, in which case the new Agreement will supersede prior versions. We will notify you not less than 7 (seven) days prior to the effective date of any such amendment. Your continued use of the Services following the effective date of any such amendment may be relied upon by ChitGuru as your consent to such amendment.

If you have questions about these Terms & Conditions, please contact us at support@chitguru.in or WhatsApp: 8143660690, or write to CloudAngle IT Solutions Pvt Ltd, #2-1-347/29, Road 5, Green Fields Colony, Nagole, Hyderabad, Telangana, India.